Do I need any special equipment to hear the services over the Internet?

No. When you click on the 'Broadband' or 'Dial-up' links, it launches the Windows Media Player. If you don't have the player on your computer (you already have it if you're using Windows), please download the correct version of it from Microsoft.

When I try to connect to your Internet stream, nothing seems to happen. What should I do?

If you have software on your computer that automatically blocks pop-up advertisements, you may have difficulty in launching the tuner. The software cannot in some cases differentiate between an unwanted ad and the tuner. Try disabling the blocking software and then connecting to the stream.

Can I connect to your stream with a Mac computer?

Yes. Because of unique characteristics of Mac computers, you will have to have the Windows Media Player (for Macs) installed on your computer first.

How do I listen to your Internet stream from work?

Many businesses have something called a firewall that can affect how you listen to our on-line stream. If you think this may apply to you, please contact your network administrator or IT person for assistance.

My stream keeps cutting in and out... or stopping, what can I do?

Due to the nature of the Internet, sometimes congestion or Internet traffic can cause what is most commonly referred to as "buffering." This is where the audio seems to cut in and out, or stop altogether. This can be caused by a multitude of reasons such as:

• Your internet provider is overloaded with users. Like commuting on freeways, traffic on the Internet is subject to traffic jams. When things are busy on the Internet, part of the audio information can be lost. When too much information is lost, the tuner will have trouble playing our stream.
• Bad connection to your Internet Service Provider. You may have a poor connection to the Internet. If you're using a dial-up connection with a modem, try disconnecting then reconnecting to the Internet. Sometimes this will give you a better connection.
• There is an outage on the Internet in the path that you take to get to our servers. Just like electrical power failures, Internet failures can sometimes play havoc when attempting to connect to our stream.
• You are running too many things on your computer at the same time. Close all unnecessary programs.
• Surfing the web while listening to our Internet stream. If you try to view a web page with lots of graphics, your computer may not have enough capacity to simultaneously listen to our Internet stream (which requires a lot of processing power).
• Our servers are having issues or your computer is just plain slow!

The audio player seems to be playing, but I cannot hear anything. Why?

Please check the following:

• Speakers are turned on and that all the wires are plugged into the correct socket.
• Sound card is working properly.
• Volume (in the taskbar of Windows) is NOT MUTED.

I get an error message about 'Active X Controls'. What should I do?

In Internet Explorer, go to Tools > Internet Options > Security Tab > Custom Level. Look for "Run Active X Controls and Plug-Ins". Make sure the 'Enable' button is checked. Click OK to apply the new settings. Then try connecting again.

I get an error message that says, "The source filter for this file could not be loaded". What should I do?

This issue happens when version 10 of the Windows Media Player is installed before XP SP2. Go to Tools > Options > Network and make sure all the checkboxes are checked.